How quickly do you respond to calls in Pineville?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in Pineville the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
We give every Pineville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Are you licensed and insured to work in Pineville, KY?+
Yes โ Big Toms Roofing is fully licensed to perform Storm Damage Roof Repair in KY, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Pineville, KY and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Pineville home?+
Most residential replacements in Pineville take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Yes โ we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Pineville with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Pineville or do you cover nearby towns?+
We serve Pineville and the surrounding communities throughout Pineville, KY โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
