How quickly do you respond to calls in Pineville?+
Emergency calls jump the queue โ we aim to have someone stabilizing an active leak in Pineville the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
We give every Pineville customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
What licensing and insurance do you carry?+
Yes โ Big Toms Roofing is fully licensed to perform Roof Inspection in KY, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What emergency roofing services are available in Pineville?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first โ we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
We regularly coordinate directly with insurance adjusters across Pineville, KY and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Inspection job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Pineville?+
Yes, we perform pre-purchase and pre-listing inspections throughout Pineville with a written report and photos โ useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Pineville too?+
We serve Pineville and the surrounding communities throughout Pineville, KY โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
